viagogo refund australia

But you might not know you're buying from them. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The company has been the target of customer complaints, industry backlash and court action overseas. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. They can't be trusted. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. If the Google listing says ad, do not click. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. From the actions menu, select the 'Request Refund' option. If You do not qualify, do not use the Services. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. You also agree not to separately contact the Buyer at any time for any reason. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. It has been fined in Italy and . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Contact @viagogo over social media Set up a Twitter account. Viagogo said in a statement that it offered a high standard of. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. This charge is in addition to the amount originally paid for the tickets. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 2.2 Registration. Viagogo does not pay sellers unt. Join millions of happy customers that have attended their favourite events, thanks to viagogo. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. We take no responsibility for such issues. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising She was told that up to 200 people had also been turned away due to fake tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Just another site viagogo refund australia. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. They take your money and have no way to ensure you get the tickets. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Note that this is separate from any Tax viagogo is required to charge on its fees. We will not allow You to buy or sell tickets before You have registered with Us. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. I haven't received an email confirming my order. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. What are the viagogo Terms and Conditions? If this is also unsuccessful We will not offer a refund. The switcheroo could mean a currency conversion fee from your bank. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 2.7 Payment Authorization. 6.8 All Sales are Final. To post a ticket for sale on viagogo You must first register with the Site. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Tickets may be substituted with comparable or better seat locations without the Buyers approval. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. I'm Travelling - where and when will I receive my tickets? If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. If you fancy a viagogo event roulette then use this company. We will also add sales or value added tax on our fees as applicable. Find out more about fact-checking at CHOICE. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Third, watch out for drip pricing. 2. This could be a tough call for many internet shoppers. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". The caretaker period for the NSW Election commenced on 3 March 2023. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 2.13 Ticket Information. 2.9 Seller's Confirmation Obligation. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Note that Your payment may be withheld if you violate this clause. Protect and prevent people from becoming victims of scams by companies or individuals. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We may investigate complaints and violations of our policies. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Prices are set by sellers and may be below or above face value.". Contact Viagogo directly - raise a complaint & request a full refund. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Why is the price printed on the ticket different to what I paid? To sell tickets, a Seller lists the tickets in the Site database. How do I find tickets I've already downloaded? During this time, the Site will be temporarily unavailable. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Here are our four CHOICE tips for safe ticket buying. All sales and bids are final. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . the application was unnecessary at the time it was made. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. you lose thetravel facility remaining on your previous visa when your RRV is granted. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. After you raised a dispute did paypal stop or refund deduction from card? We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. According to the consumer group Which?, Viagogo's terms and conditions say . viagogo is a global online platform for live sport, music and entertainment tickets. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. "Viagogo is committed to providing an important service to consumers that use our platform," he said. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. The ACCC has also advised consumers to steer clear of Viagogo. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. See something that's not quite right in this article? 3. [It was like getting] blood from a stone.". Safe ticket buying if you're going to a gig or sporting event. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Piggyback tickets may not be sold in the same listing. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Copyright (c) 2006-2023, viagogo AG. 2.16 Season Cards. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. My event is cancelled or postponed - What do I do? Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The parent sponsorship application fee cannot be refunded. By using our Site, You agree to accept this Agreement. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Contact Viagogo directly - raise a complaint & request a full refund. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Read more: Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. FanFair Alliance - Ever get the feeling you've been cheated? Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Viagogo has the right to deny your request for a refund. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers About this app. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may only use the Services if You can legally enter into and form binding contracts. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We will also add sales or value added tax on our fees as applicable. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Why can't I see my order or sale in my account? 2.5 Tax on Seller Proceeds. Spain, the UK and Australia. Performance & security by Cloudflare. 2.1 Requirements. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. The. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Viagogo will keep saying they already paid you but they will never show you the proof of payment. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Can I pick up my tickets instead of having them shipped? Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 7.1 Ownership of Intellectual Property. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Cloudflare Ray ID: 7a293b3f6b3e1afb Original price eur159!!!!! Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If you dont know the location of the office processing your application, send the completed form to your. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Minister for Small Business. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements.

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